Responsible Gaming at N1Hype Fighting Federation
At N1Hype Fighting Federation, we are committed to promoting responsible gaming practices and ensuring a safe, fair and enjoyable gaming experience for all our customers. As a regulated gaming provider licensed in Australia, we comply with all responsible gambling laws, codes of practice and standards set out by the relevant state and territory gambling commissions.
We recognise that for some individuals, gaming can become a problem, leading to financial and emotional harm for themselves and their loved ones. As such, we have implemented a robust responsible gambling program that aims to provide our customers with the necessary tools and support to make informed, balanced choices about their participation. The key pillars of our program are:
Staff Training and Support Services
All N1 Hype Federation staff undergo thorough responsible gambling training so they can identify signs of problem gambling and know how to respond appropriately. Staff are taught how to engage customers showing signs of distress or abnormal behaviours, offer referrals to free counselling services, explain self-exclusion options and set deposit limits. We partner with respected problem gambling counselling organisations to provide free, confidential and professional support services to our customers directly or through referrals by our trained staff.
Informing and Empowering Our Customers
We provide extensive responsible gambling information on our website and in our gaming venues to increase public awareness of risks and available support. This includes facts about the myths vs realities of gambling, warning signs of addiction, tips for responsible gambling, the odds of winning, and references for professional counselling and helplines for immediate assistance. Our commitment to transparency ensures customers make informed decisions about time and money spent gaming with us.
Advertising and Promotions
We adhere to strict guidelines governing advertising content and promotions set down by Australian state gambling commissions. No advertising or marketing collateral designed to entice people into gambling more than they can reasonably afford, nor is it explicitly targeted toward vulnerable groups. We forbid publishing customer testimonials about significant wins as that may wrongly convey gaming as a way to financial freedom.
Access Controls and Activity Statements
Upon sign up, we empower customers to control their gaming by setting deposit limits according to what they can afford. They also have the option to temporarily exclude or permanently ban themselves if they feel gaming activity is becoming risky or addictive. Account activity statements are available that summarise time and funds spent gaming with us, helping individuals monitor behavioural patterns. Customers can opt to have periodic activity statements sent to them electronically.
| Measure/Tool | Description | Purpose |
|---|---|---|
| Self-exclusion | Voluntary program to ban customer account for set period or indefinitely | Prevent access to gaming services customers feel is harmful |
| Deposit limits | Restriction on funds customer can deposit into account per day/week/month | Encourage customers to play within affordable budgets |
| Activity statements | Electronic records showing customer account gaming activity history (time, bets placed, wins, losses etc) | Allow monitoring of overall expenditure and time gaming |
| Staff training | Compulsory courses teaching staff skills in spotting gambling addiction signs and referral procedures | Ensure staff competent in implementing and directing customers to responsible gambling measures |
| Counselling & Helplines | Free professional counselling and 24/7 phone helplines for emotional support and recovery programs | Provide struggling gamblers with timely, confidential avenues for getting help |
Implementing Strong Governance and Review Processes
At N1Hype sport league, responsible gambling is embedded into our organisational DNA. Ownership and senior executives instil a culture where game integrity, customer welfare and responsible practices reign supreme over profits. Stringent governance measures outlined in our Responsible Gambling Code of Conduct guide the ongoing, company-wide delivery of our high responsible gambling standards. An independent audit of our responsible gambling program is conducted every two years to identify improvement areas. Staying abreast of emerging research on problem gambling, new regulatory standards and responsible gambling technologies allows us to regularly enhance our customer protection measures.
As a responsible, regulated gaming provider, N1 Hype platform makes every effort to detect, intervene and assist customers showing signs of distress or harm from excessive gaming or gambling activity. By providing a balanced, evidence-based responsible gambling program, we empower our customers to make informed choices that keep gaming fun, responsible and safe. If you have any concerns about your activity or transactions with N1Hype Fighting Federation, please contact our Customer Support team or directly reach out to one of our highly trained team members.